terms and conditions
last updated: April 2023
By purchasing commission services (artwork) from Muffin (artist), you the client (including any business partners) automatically agree to the following Terms of Service.
If you are not comfortable with my ToS and/or are not willing to agree to the conditions, you may not request an artwork commission.
If you are not comfortable with my ToS and/or are not willing to agree to the conditions, you may not request an artwork commission.
you may not:
- Modify the artwork without explicit permission from the artist. This includes editing the artwork directly and/or removal of the artist's signature;
- Trace the artwork or use it as a "base" for other artwork;
- Claim that the artist is anyone other than Muffin;
- Display the WIP (work-in-progress) images publicly without the artist's permission;
- Sell your commission slot or resulting artwork to another party for profit;
- Issue a PayPal chargeback for any reason;
- Use the artwork for any commercial purpose or use it in a project that generates profit, unless you are also buying a commercial license to your artwork;
- Use the artwork with any existing or future blockchain technology (including NFTs & cryptocurrency), or to train an AI.
you may:
- Request that no WIP images be displayed publicly, and/or that the final artwork be kept private until a certain date;
- Order a fully private commission, which the artist will never publicly display. Though this service will incur an additional fee proportional to the size of the artwork;
- Display the completed artwork to external sites, given that it is not a space that is intended to display your own work only. Credit given to the artist is required;
- Resize or crop the artwork down to a desired focus, but please credit the artist;
- Print the artwork for decor, apparel or items, as long as they are for personal use only and not for projects that generate profit (Feel free to send photos of them to the artist, they would love to see!);
- Request a reasonable number of edits whenever you receive a WIP image at the planning, sketch, lineart, or colour stage. After completion only minor changes are permitted. Any major edits may either not be possible or will incur a fee.
Commercial Usage
If you are interesting in ordering a commission for commercial use, the total price of the commission, as well as the rate of any royalties, will be agreed upon upfront. All parties will need to sign a contract before work begins.
Examples of commercial use: Reproducing and selling the artwork publicly or privately, cases where you receive profit from a medium/platform where you have posted the artwork, (eg. Patreon, videos or livestreaming on YouTube, Twitch, a personal site, business cards etc).
Flat rates are as follows:
Examples of commercial use: Reproducing and selling the artwork publicly or privately, cases where you receive profit from a medium/platform where you have posted the artwork, (eg. Patreon, videos or livestreaming on YouTube, Twitch, a personal site, business cards etc).
Flat rates are as follows:
- Tier 1: Promotion on Twitch, Youtube, Twitter etc: +50%
- Tier 2: Patreon content, business cards, personal site: +100%
- Tier 3: Reproducing, selling, merchandise: +200%
copyright
Please note that all sales are "digital artwork" and it is the artwork’s "intellectual property" that is purchased by you, the client. Nothing is ever intended to be physically shipped to you unless explicitly discussed.
Although the customer may hold the rights to any characters or designs represented, the artist owns the original rights to any artwork created. Therefore, unless the commission is private, the artist has the right to use your artwork for any purpose — commercial, advertising, or otherwise. They may also offer a digital download of your artwork file privately on Patreon.
You will always remain the patron of the character design and/or artwork and will be credited as such.
In the case of fanart, any copyrighted characters from other franchises contained in the artwork remain the property of their creators.
Although the customer may hold the rights to any characters or designs represented, the artist owns the original rights to any artwork created. Therefore, unless the commission is private, the artist has the right to use your artwork for any purpose — commercial, advertising, or otherwise. They may also offer a digital download of your artwork file privately on Patreon.
You will always remain the patron of the character design and/or artwork and will be credited as such.
In the case of fanart, any copyrighted characters from other franchises contained in the artwork remain the property of their creators.
timescale & completion
If your order is time-sensitive please specify the deadline when you send your initial order request. If it is particularly soon, the artist may be able to offer a rush service at an additional cost suitable to the size of the piece, starting at +25%
Due to outside circumstances, your artwork may be several months late at the worst case scenario. Please know that artist tries their best to deliver it on time and is always happy to keep you in the loop about progress. Please feel free to contact the artist if the completion estimate (the ETA) has passed to ask for an update on your order and they will get back to you within a few days.
If your order becomes one year overdue from the ETA date the artist specified and you have still not received the completed artwork, you are entitled to a full refund minus any transaction fees.
In the case of lack of contact during the ordering process, the artist will send out periodic email reminders and wait a maximum of two months. If they still haven't heard from you, the artist will have to remove your slot from the waiting list and may blacklist you.
Due to outside circumstances, your artwork may be several months late at the worst case scenario. Please know that artist tries their best to deliver it on time and is always happy to keep you in the loop about progress. Please feel free to contact the artist if the completion estimate (the ETA) has passed to ask for an update on your order and they will get back to you within a few days.
If your order becomes one year overdue from the ETA date the artist specified and you have still not received the completed artwork, you are entitled to a full refund minus any transaction fees.
In the case of lack of contact during the ordering process, the artist will send out periodic email reminders and wait a maximum of two months. If they still haven't heard from you, the artist will have to remove your slot from the waiting list and may blacklist you.
payment & refunds
Do not send the artist any kind of payment until they have both 1) confirmed your commission, and 2) have sent you the invoice. Payment for services is accepted when receipt is confirmed by the artist. If you cancel any services after this time, your payments are not refundable.
The artist only accepts payment in GBP. Cryptocurrency is absolutely not accepted. The invoice and entire commission will be cancelled if any converted crypto is sent as payment.
If payment remains incomplete without reasonable justification why, the artist has the right to cancel the order after a month. You will lose your slot, be blacklisted from doing further business, and may also be reported to PayPal.
For new clients, 100% of the total cost must be paid up front. For returning customers, payment plans are allowed. In the case of an arranged payment plan, consistent communication is expected. Please know that the artist will not be able to begin work on your commission until full payment has been completed.
You must contact the artist ASAP if you need to cancel a commission request. 100% of the payment can be refunded only if the artist has not already sent you the initial planning stage of your commission. Full refunds are not permitted once the working process has begun.
You are NOT authorized to issue a chargeback for any reason. If your PayPal account malfunctions or authorizes a refund request without your knowledge, you must contact the artist as soon as possible in order to resolve any issues. Purposefully issuing a chargeback without contacting the artist to resolve any issues will result in immediate blacklisting.
If at the end of the commission process you are unhappy with the finished result, the artist will be happy to make changes for you (any major edits will incur a fee) but they will not be able to refund any of your payment for the service as it is completed.
The artist has the right to decline or cancel your commission for any reason, in which case they will refund 100% of the money you have already paid for the service.
The artist only accepts payment in GBP. Cryptocurrency is absolutely not accepted. The invoice and entire commission will be cancelled if any converted crypto is sent as payment.
If payment remains incomplete without reasonable justification why, the artist has the right to cancel the order after a month. You will lose your slot, be blacklisted from doing further business, and may also be reported to PayPal.
For new clients, 100% of the total cost must be paid up front. For returning customers, payment plans are allowed. In the case of an arranged payment plan, consistent communication is expected. Please know that the artist will not be able to begin work on your commission until full payment has been completed.
You must contact the artist ASAP if you need to cancel a commission request. 100% of the payment can be refunded only if the artist has not already sent you the initial planning stage of your commission. Full refunds are not permitted once the working process has begun.
You are NOT authorized to issue a chargeback for any reason. If your PayPal account malfunctions or authorizes a refund request without your knowledge, you must contact the artist as soon as possible in order to resolve any issues. Purposefully issuing a chargeback without contacting the artist to resolve any issues will result in immediate blacklisting.
If at the end of the commission process you are unhappy with the finished result, the artist will be happy to make changes for you (any major edits will incur a fee) but they will not be able to refund any of your payment for the service as it is completed.
The artist has the right to decline or cancel your commission for any reason, in which case they will refund 100% of the money you have already paid for the service.